TERMS OF SERVICE

Last Updated: July 13, 2026

These Terms of Service govern your access to and use of www.brand-pethealer.com, including all information, products, services, features, and tools available through the website.

The website is owned and operated by:

PETHEALER GLOBAL TRADING (HK) LIMITED
Company Registration Number: 79583332

Registered Address:

RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Email: official@brand-pethealer.com
Customer Support Email: pethealer781@gmail.com
Telephone: +86 19037118136

Throughout these Terms, “we,” “us,” “our,” and “PETHEALER” refer to PETHEALER GLOBAL TRADING (HK) LIMITED. “You,” “your,” and “customer” refer to any person who visits, accesses, or purchases from the website.

By visiting this website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms of Service and all policies referenced herein.

1. Acceptance of Terms

By accessing or using this website, you confirm that:

• You have read and understood these Terms;
• You agree to comply with these Terms;
• You are legally capable of entering into a binding agreement;
• You are at least the legal age required to make online purchases in your country or region;
• The information you provide is accurate, complete, and current.

If you do not agree with these Terms, you must not use this website or purchase products from us.

2. Changes to the Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.

Any revised Terms will become effective when published on this website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

You are responsible for reviewing this page periodically.

3. Online Store Terms

You may use this website only for lawful purposes.

You must not:

• Use the website for fraudulent, illegal, or unauthorized activities;
• Place false, malicious, or misleading orders;
• Use another person’s identity or payment information without permission;
• Interfere with the website’s security or normal operation;
• Upload or transmit viruses, malware, or harmful code;
• Copy, scrape, extract, or commercially exploit website data without permission;
• Use our products in violation of applicable laws or regulations;
• Resell counterfeit products under our brand name;
• Misrepresent yourself as an authorized PETHEALER distributor or representative.

A violation of these Terms may result in immediate suspension or termination of access to the website.

4. Products and Services

We sell animal-related products, which may include pet supplements, livestock feed additives, poultry products, aquatic animal products, daily care products, and related goods.

Product availability may vary by country, region, inventory level, or applicable local regulations.

We reserve the right to:

• Limit the sale of products to certain customers, regions, or jurisdictions;
• Limit the quantity of products purchased;
• Discontinue or modify products without prior notice;
• Refuse orders that may violate legal, regulatory, or business requirements;
• Correct product descriptions, specifications, or pricing errors.

We do not guarantee that every product displayed on the website will be available at all times.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, images, ingredients, specifications, usage instructions, packaging information, and pricing.

However, we do not guarantee that all information will always be complete, current, or error-free.

Actual products may differ slightly from website images due to:

• Screen display settings;
• Photography conditions;
• Packaging updates;
• Production batch differences;
• Local labeling requirements;
• Manufacturer modifications.

The information printed on the actual product label and packaging shall prevail where there is any inconsistency.

6. Animal Health Disclaimer

Unless expressly stated and legally authorized in the applicable market, products sold on this website are not veterinary medicines.

They are not intended to diagnose, treat, cure, or prevent diseases and should not replace professional veterinary advice or treatment.

Results may vary depending on factors including:

• Animal species and breed;
• Age and weight;
• Existing health conditions;
• Diet and living environment;
• Feeding practices;
• Dosage and method of use.

You are responsible for reading the product label and following all usage instructions.

Stop using the product and consult a qualified veterinarian if an animal develops discomfort, an allergic reaction, unusual symptoms, or a worsening health condition.

7. Orders

When you place an order, you are making an offer to purchase products subject to these Terms.

An order is not considered accepted until we confirm acceptance or dispatch the products.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product unavailability;
• Incorrect pricing or product information;
• Suspected fraud or unauthorized payment;
• Unusual order quantities;
• Shipping restrictions;
• Regulatory or customs limitations;
• Incomplete or inaccurate customer information;
• Technical errors.

If we cancel a paid order, we will process a refund in accordance with our Refund Policy.

8. Order Information

You agree to provide accurate and complete information when placing an order, including:

• Full name;
• Delivery address;
• Telephone number;
• Email address;
• Billing information;
• Payment details where applicable.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by you.

You must notify us promptly if your order information needs to be corrected.

9. Prices

All prices are displayed in the currency shown on the website or checkout page.

Prices may change without prior notice.

The final price payable will be the amount shown at checkout, including any applicable:

• Product charges;
• Shipping fees;
• Discounts;
• Taxes;
• Duties;
• Payment processing charges.

Errors in pricing may occasionally occur. If a product is listed at an incorrect price, we may contact you to confirm the corrected price or cancel the order.

10. Taxes, Customs Duties, and Import Charges

Depending on the delivery destination, your order may be subject to import duties, customs fees, value-added tax, sales tax, clearance charges, or other local government fees.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for:

• Understanding local import requirements;
• Paying applicable taxes and customs charges;
• Providing information required by customs;
• Ensuring that the ordered products may legally be imported into the destination country.

We are not responsible for customs delays, seizures, refusals, or additional charges resulting from local regulations.

11. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;
• The payment details are accurate;
• Sufficient funds or credit are available;
• The transaction does not involve fraud or unauthorized use.

Payments may be processed by third-party payment service providers. Their terms and privacy policies may also apply.

We do not guarantee that every payment method will be available in every country or for every transaction.

12. Cash on Delivery

Where cash on delivery is available, customers must provide accurate contact and delivery information and remain available to receive the order.

We reserve the right to restrict or refuse cash-on-delivery service where:

• Previous orders were refused without reasonable cause;
• Customer information cannot be verified;
• The delivery address is outside the supported area;
• The order value exceeds permitted limits;
• Fraud or abuse is suspected.

Repeated refusal of valid cash-on-delivery orders may result in future order restrictions.

13. Shipping and Delivery

Shipping times shown on the website are estimates and are not guaranteed.

Delivery may be affected by:

• Carrier delays;
• Customs inspections;
• Public holidays;
• Severe weather;
• Incorrect delivery information;
• Remote delivery locations;
• Force majeure events;
• Local regulatory restrictions.

Risk of loss may transfer to you upon delivery, subject to applicable law.

You must inspect the package after receiving it and contact us promptly if the product is missing, damaged, incorrect, or appears to have been opened.

More details are provided in our Shipping Policy.

14. Failed Delivery

If delivery fails because of incorrect information, refusal, absence, or failure to cooperate with the carrier, you may be responsible for:

• Redelivery fees;
• Return shipping costs;
• Storage fees;
• Customs charges;
• Other costs reasonably incurred.

Refunds for failed deliveries will be handled according to our Refund Policy and applicable law.

15. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Refund Policy.

You must comply with the applicable requirements, including any time limits, evidence requirements, and product condition requirements.

Certain products may not be eligible for return due to:

• Hygiene or safety reasons;
• Opened or used packaging;
• Product deterioration;
• Clearance or final-sale status;
• Customized products;
• Local legal restrictions.

Nothing in these Terms limits mandatory consumer rights that apply under relevant law.

16. Promotions and Discount Codes

Promotions, coupons, gifts, samples, and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;
• Discount codes cannot be combined;
• Codes may expire;
• Codes may be limited by product, customer, region, or order value;
• Promotions may be modified or withdrawn at any time;
• Abuse of promotions may result in order cancellation.

We reserve the right to cancel discounts obtained through fraud, technical errors, or misuse.

17. Customer Accounts

You may be permitted to create a customer account.

You are responsible for:

• Keeping login details confidential;
• Restricting access to your account;
• Ensuring account information remains accurate;
• Notifying us of unauthorized access.

You are responsible for activity conducted through your account unless caused by our failure to use reasonable security measures.

We may suspend or terminate accounts associated with fraud, abuse, prohibited conduct, or violations of these Terms.

18. Reviews and User Content

You may be able to submit reviews, comments, photographs, videos, questions, or other content.

By submitting content, you confirm that:

• The content is truthful and based on genuine experience;
• You own the content or have permission to submit it;
• The content does not violate intellectual property rights;
• The content is not defamatory, illegal, misleading, or offensive;
• The content does not contain confidential or private information;
• The content does not contain malicious code or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, translate, publish, display, adapt, and distribute submitted content for website operation, marketing, customer service, and business promotion.

We may remove content that violates these Terms.

19. Intellectual Property

All website content, including trademarks, logos, product photographs, graphics, packaging designs, videos, text, translations, layouts, and promotional materials, is owned by or licensed to PETHEALER GLOBAL TRADING (HK) LIMITED.

You may use the website only for personal and non-commercial purposes.

You may not, without prior written permission:

• Copy or republish website content;
• Use our trademarks or logos;
• Modify product images;
• Reproduce packaging designs;
• Use our content to promote unauthorized products;
• Create misleading advertisements;
• Register confusingly similar domain names or social media accounts.

Unauthorized use may result in legal action.

20. Third-Party Tools and Services

We may provide access to services, software, payment systems, logistics tools, analytics platforms, or applications operated by third parties.

Third-party services are provided subject to their own terms and policies.

We are not responsible for:

• Third-party service interruptions;
• Third-party errors;
• Changes made by third-party providers;
• Losses caused by third-party systems;
• Content on external websites.

Your use of third-party services is at your own discretion and risk, subject to applicable law.

21. Third-Party Links

The website may contain links to external websites.

We do not control and are not responsible for the accuracy, security, availability, or content of third-party websites.

You should review the terms and privacy policies of external websites before using them or making purchases.

22. Privacy and Personal Information

Your submission and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be collected, used, stored, and processed as described in that policy.

23. Accuracy of Website Information

Information on this website is provided for general informational and commercial purposes.

We reserve the right to correct:

• Typographical errors;
• Product description errors;
• Pricing errors;
• Inventory inaccuracies;
• Promotional errors;
• Shipping calculation errors.

We may make corrections without prior notice, including after an order has been submitted.

24. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free;
• All website information will always be complete or current;
• Products will meet every individual expectation;
• Results from using animal supplements or feed products will be identical for every animal;
• Technical defects will be corrected immediately.

Any warranties that cannot legally be excluded remain unaffected.

25. Limitation of Liability

To the maximum extent permitted by law, PETHEALER GLOBAL TRADING (HK) LIMITED and its officers, employees, agents, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, punitive, or consequential damages.

This includes losses arising from:

• Use or inability to use the website;
• Incorrect product use;
• Failure to follow product instructions;
• Individual animal reactions;
• Loss of data;
• Loss of profits;
• Delivery delays;
• Third-party payment or shipping failures;
• Unauthorized website access;
• Customer-provided information errors.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

26. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless PETHEALER GLOBAL TRADING (HK) LIMITED and its affiliates, employees, directors, representatives, service providers, and partners from claims, losses, liabilities, damages, and reasonable costs arising from:

• Your breach of these Terms;
• Your unlawful use of the website;
• Your infringement of third-party rights;
• Fraudulent or unauthorized conduct;
• Misuse or resale of products;
• False information provided by you.

27. Termination

We may suspend or terminate your access to the website if you:

• Violate these Terms;
• Engage in suspected fraud;
• Abuse customer service;
• Misuse promotions;
• Infringe intellectual property rights;
• Interfere with website security;
• Engage in unlawful conduct.

Termination does not affect rights or obligations that arose before termination.

28. Force Majeure

We shall not be liable for delay or failure to perform obligations caused by events beyond our reasonable control, including:

• Natural disasters;
• Epidemics or public health emergencies;
• War or civil unrest;
• Government restrictions;
• Customs actions;
• Strikes;
• Carrier disruptions;
• Power failures;
• Internet failures;
• Supply chain interruptions;
• Severe weather.

We will make reasonable efforts to resume performance when circumstances permit.

29. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

30. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any waiver must be expressly made in writing.

31. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Legal Notice, and other published policies, constitute the entire agreement between you and PETHEALER regarding use of the website.

They replace any prior communications, representations, or agreements relating to the website.

32. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong, except where mandatory consumer protection laws in the customer’s jurisdiction apply.

33. Dispute Resolution

If a dispute arises, both parties should first attempt to resolve it through good-faith communication and negotiation.

If no settlement can be reached, the dispute may be submitted to a court or competent authority with jurisdiction under the applicable law.

Nothing in this section prevents a consumer from exercising mandatory legal rights available in their country or region.

34. Contact Information

Questions regarding these Terms of Service should be sent to:

PETHEALER GLOBAL TRADING (HK) LIMITED

Email: official@brand-pethealer.com
Customer Support Email: pethealer781@gmail.com
Telephone: +86 19037118136

Registered Address:

RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Business Hours:

Monday to Friday
9:00 a.m. to 6:00 p.m.
GMT+8