LEGAL NOTICE

Last Updated: July 13, 2026

Welcome to www.brand-pethealer.com. This website is owned and operated by:

PETHEALER GLOBAL TRADING (HK) LIMITED
Company Type: Hong Kong Private Limited Company
Company Registration Number: 79583332

Registered Address:

RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Email: official@brand-pethealer.com
Customer Support Email: pethealer781@gmail.com
Telephone: +86 19037118136

By accessing, browsing, using this website, or placing an order through www.brand-pethealer.com, you acknowledge that you have read, understood, and agreed to this Legal Notice and all other policies published on this website.

1. Website Ownership and Operation

www.brand-pethealer.com is an e-commerce website managed and operated by PETHEALER GLOBAL TRADING (HK) LIMITED.

All purchases and transactions made through this website are subject to our Terms of Service, Privacy Policy, Refund Policy, Shipping Policy, and other applicable policies published on the website.

2. Product Information

We make reasonable efforts to ensure that product images, descriptions, ingredients, directions for use, specifications, packaging, prices, and other information displayed on the website are accurate and complete.

However, the actual product may differ slightly from the images or information displayed due to:

• Photography and device display settings;
• Packaging updates or adjustments;
• Differences between production batches;
• Local labeling or language requirements;
• Manufacturer improvements or modifications.

Where there is any inconsistency, the information printed on the actual product packaging and label shall prevail.

3. Animal Product Disclaimer

The products offered on this website are primarily nutritional supplements, feed additives, and daily care products intended for pets, livestock, poultry, aquatic animals, or other animals.

Unless expressly stated and legally approved in the applicable market, products sold on this website:

• Are not veterinary medicines;
• Are not intended to diagnose, treat, cure, or prevent any disease;
• Are not a substitute for professional veterinary diagnosis, advice, or treatment;
• Do not guarantee the same results for every animal.

Product performance may vary depending on the animal’s species, breed, age, weight, health condition, diet, living environment, feeding method, and manner of use.

If an animal shows signs of illness, discomfort, an allergic reaction, or any unusual condition, stop using the product and consult a qualified veterinarian promptly.

4. User Responsibilities

Before using any product purchased from this website, customers are responsible for:

• Reading the product label and usage instructions carefully;
• Using the product only for the intended animal and purpose;
• Following the recommended dosage and directions;
• Checking the ingredients for possible allergies or incompatibilities;
• Storing the product according to the instructions;
• Keeping the product out of reach of children;
• Avoiding the use of expired, damaged, contaminated, or improperly stored products.

Customers must not use products in a way that is inconsistent with the instructions provided on the product packaging or website.

5. Intellectual Property Rights

All content on this website, including but not limited to:

• Brand names;
• Trademarks;
• Logos;
• Product images;
• Videos;
• Packaging designs;
• Product descriptions;
• Articles;
• Graphics;
• Website layouts;
• Promotional materials;
• Translated content;

is owned by, licensed to, or lawfully used by PETHEALER GLOBAL TRADING (HK) LIMITED.

No person or organization may copy, reproduce, modify, distribute, republish, commercially exploit, or create derivative works from any website content without our prior written permission.

6. Prohibited Use

You may not use this website to:

• Engage in fraudulent or unlawful activities;
• Place false or malicious orders;
• Interfere with the normal operation or security of the website;
• Upload or distribute viruses, malicious code, or harmful software;
• Collect personal data without authorization;
• Impersonate PETHEALER or any of its employees, representatives, or partners;
• Use our product information to sell counterfeit or unauthorized products;
• Use our brand, images, or content in a misleading manner.

We reserve the right to refuse service, cancel orders, restrict access, suspend accounts, or take legal action where prohibited or unlawful activity is identified.

7. Third-Party Services and Links

This website may use or provide links to third-party services, including payment providers, logistics companies, advertising platforms, analytics services, and e-commerce technology providers.

We do not fully control the systems, content, security, or operations of third parties. To the extent permitted by law, we are not responsible for losses or damages arising directly from your use of third-party websites or services.

Your use of third-party services may also be subject to their own terms, policies, and privacy practices.

8. Limitation of Liability

To the maximum extent permitted by applicable law, PETHEALER GLOBAL TRADING (HK) LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Incorrect or improper product use;
• Failure to follow product instructions;
• The individual condition or sensitivity of an animal;
• Inaccurate information provided by the customer;
• Website interruptions or technical failures;
• Internet, payment, delivery, or third-party service failures;
• Unauthorized access to or use of the website.

Nothing in this Legal Notice is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded under applicable law.

9. Pricing, Availability, and Orders

Product prices, promotions, inventory levels, and purchase conditions may be changed at any time without prior notice.

We reserve the right to:

• Change product prices;
• Limit purchase quantities;
• Refuse or cancel suspicious or abnormal orders;
• Correct pricing, typographical, or product information errors;
• Discontinue any product at any time;
• Refuse service where required by law or business risk controls.

If a paid order cannot be fulfilled, we will contact the customer and provide an appropriate replacement, cancellation, or refund solution in accordance with our applicable policies.

10. Counterfeit Products and Brand Impersonation

www.brand-pethealer.com is an official website operated by PETHEALER GLOBAL TRADING (HK) LIMITED.

We are not responsible for products purchased from unauthorized websites, social media accounts, individuals, distributors, or other sellers that have not been verified or authorized by us.

If you discover a website, account, advertisement, or product that appears to impersonate PETHEALER, please contact us at:

official@brand-pethealer.com

11. Changes to This Legal Notice

We may revise or update this Legal Notice from time to time to reflect changes in our business operations, website functions, products, or applicable laws.

The revised version will become effective when it is published on this website. Customers are encouraged to review this page periodically.

12. Governing Law and Dispute Resolution

This Legal Notice shall be governed by and interpreted in accordance with the laws of Hong Kong, unless mandatory consumer protection laws in the customer’s country or region provide otherwise.

The parties should first attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to the competent court or authority in accordance with the applicable law.

13. Contact Information

For questions regarding this Legal Notice, please contact:

PETHEALER GLOBAL TRADING (HK) LIMITED

Email: official@brand-pethealer.com
Customer Support Email: pethealer781@gmail.com
Telephone: +86 19037118136

Business Hours:

Monday to Friday
9:00 a.m. to 6:00 p.m.
GMT+8