Refund policy

Refund & Return Policy

Thank you for shopping with PETHEALER GLOBAL TRADING (HK) LIMITED.

We want you to be satisfied with your purchase. Please review our policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

• The product is damaged upon arrival

• The wrong item was delivered

• The item is unused and in original packaging

We do not accept returns for opened, used, or consumable pet products unless there is a quality issue.

2. Return Process

To request a return, please contact:

Email: pethealer781@gmail.com
Phone: +86 19037118136

Please include:

• Order number

• Photos of the item (if damaged or incorrect)

• Reason for return

Our team will respond within 2 business days.

3. Refunds

Once your return is approved and received:

• Refunds will be processed to the original payment method

• Processing time: 5–10 business days depending on your bank

Shipping fees are non-refundable unless the return is due to our error.

4. Non-returnable Items

• Opened consumables

• Promotional items

• Clearance items