PRIVACY POLICY

Last Updated: July 13, 2026

This Privacy Policy explains how PETHEALER GLOBAL TRADING (HK) LIMITED collects, uses, discloses, stores, and protects personal information when you visit, use, or make a purchase from www.brand-pethealer.com.

This website is operated by:

PETHEALER GLOBAL TRADING (HK) LIMITED
Company Registration Number: 79583332

Registered Address:

RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Email: official@brand-pethealer.com
Customer Support Email: pethealer781@gmail.com
Telephone: +86 19037118136

In this Privacy Policy, “we,” “us,” “our,” and “PETHEALER” refer to PETHEALER GLOBAL TRADING (HK) LIMITED. “You” and “your” refer to website visitors, customers, account holders, and other individuals whose personal information we process.

By accessing or using this website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• www.brand-pethealer.com;
• Our online checkout;
• Customer accounts;
• Customer service communications;
• Email, telephone, and online messaging;
• Reviews, surveys, promotions, and marketing activities;
• Social media interactions;
• Orders, returns, refunds, and delivery services;
• Cookies and similar technologies.

This Privacy Policy does not necessarily apply to third-party websites, applications, payment providers, delivery companies, or social media platforms that operate under their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

2.1 Contact Information

We may collect:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Country or region;
• Postal code;
• Contact preferences.

2.2 Order and Transaction Information

When you place an order, we may collect:

• Products ordered;
• Order number;
• Purchase date;
• Order value;
• Discount information;
• Payment status;
• Shipping method;
• Delivery status;
• Return and refund records;
• Customer service history.

2.3 Payment Information

Payments may be processed by Shopify, banks, card networks, payment gateways, digital-wallet providers, cash-on-delivery providers, or other third-party payment processors.

Depending on the payment method, information processed may include:

• Cardholder name;
• Billing address;
• Payment method;
• Partial card details;
• Transaction reference;
• Payment confirmation;
• Fraud-prevention information.

We may not directly receive or store complete payment-card numbers when payment details are processed by a third-party payment provider.

2.4 Account Information

If you create an account, we may collect:

• Account login details;
• Account preferences;
• Saved addresses;
• Order history;
• Wishlist or saved-product information;
• Account activity.

You are responsible for keeping your login information secure.

2.5 Device and Technical Information

When you use the website, we or our service providers may automatically collect:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Time zone;
• Referring website;
• Pages viewed;
• Links clicked;
• Session information;
• Cookie identifiers;
• Approximate location based on your Internet Protocol address;
• Website performance and error data.

2.6 Marketing and Advertising Information

We may collect information about:

• Marketing emails opened;
• Links clicked;
• Advertisement interactions;
• Product interests;
• Browsing behavior;
• Shopping-cart activity;
• Communication preferences;
• Promotion participation.

2.7 Customer-Service Communications

When you contact us, we may collect:

• The content of your inquiry;
• Email or chat history;
• Telephone records where permitted;
• Photographs and videos;
• Product batch information;
• Delivery evidence;
• Complaint and dispute information.

2.8 Reviews and User-Submitted Content

If you submit a review, photograph, video, comment, or other content, we may collect:

• Your displayed name;
• Review content;
• Rating;
• Product information;
• Submitted images or videos;
• Date of submission;
• Related order information.

Do not submit sensitive personal information through public reviews.

3. How We Collect Personal Information

We collect personal information from:

• Information you provide directly;
• Orders and account registrations;
• Website and cookie technologies;
• Payment and fraud-prevention providers;
• Delivery and logistics providers;
• Customer-service communications;
• Advertising and analytics providers;
• Social media platforms;
• Business partners;
• Publicly available sources where lawful.

4. How We Use Personal Information

We may use personal information for the following purposes.

4.1 Processing Orders

We use personal information to:

• Confirm and process orders;
• Collect and verify payments;
• Arrange packaging and delivery;
• Provide order updates;
• Process cancellations, returns, replacements, and refunds;
• Issue invoices or transaction records.

4.2 Providing Customer Service

We may use your information to:

• Respond to questions;
• Resolve complaints;
• Investigate missing or damaged orders;
• Provide product and usage information;
• Verify claims;
• Maintain customer-service records.

4.3 Operating and Improving the Website

We may use information to:

• Operate website functions;
• Maintain customer accounts;
• Personalize website content;
• Improve navigation and checkout;
• Diagnose technical problems;
• Analyze website performance;
• Develop products and services.

4.4 Marketing and Advertising

Where permitted by applicable law, we may use information to:

• Send promotional emails or messages;
• Inform you about new products;
• Provide discounts and special offers;
• Recommend relevant products;
• Measure advertising performance;
• Create advertising audiences;
• Display personalized advertisements.

You may unsubscribe from marketing communications at any time.

4.5 Security and Fraud Prevention

We may use information to:

• Verify identity and payments;
• Detect fraudulent orders;
• Prevent unauthorized account access;
• Investigate suspicious activity;
• Protect customers and our business;
• Enforce our policies and Terms of Service.

4.6 Legal and Regulatory Compliance

We may process personal information to:

• Comply with legal obligations;
• Respond to lawful requests;
• Maintain tax and accounting records;
• Handle disputes and claims;
• Protect legal rights;
• Meet customs and import requirements;
• Cooperate with regulators and law-enforcement authorities.

5. Legal Bases for Processing

Depending on the applicable law and circumstances, we may process personal information based on:

• Performance of a contract with you;
• Your consent;
• Compliance with legal obligations;
• Our legitimate business interests;
• Protection of the vital interests of an individual;
• Establishment, exercise, or defense of legal claims;
• Other lawful grounds permitted by applicable law.

Our legitimate interests may include operating our business, preventing fraud, improving services, protecting website security, and marketing products to customers who may reasonably be interested in them.

Where processing is based on consent, you may withdraw your consent, subject to applicable law.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary.

6.1 Shopify

Our store is hosted through Shopify. Shopify may process personal information to provide e-commerce hosting, checkout, account, security, analytics, and related services.

Shopify provides merchants with privacy tools, including customer privacy settings and processes for handling certain customer data requests.

6.2 Payment Providers

We may disclose information to:

• Banks;
• Card networks;
• Payment gateways;
• Digital-wallet providers;
• Cash-on-delivery providers;
• Fraud-prevention providers.

These organizations may process your information under their own privacy policies.

6.3 Logistics and Delivery Providers

We may disclose your name, address, telephone number, order details, and other necessary information to:

• Shipping carriers;
• Warehouses;
• Fulfillment providers;
• Customs agents;
• Delivery partners;
• Return-service providers.

6.4 Technology and Business Service Providers

We may use providers that assist with:

• Website hosting;
• Data storage;
• Email delivery;
• Customer support;
• Analytics;
• Marketing;
• Advertising;
• Reviews;
• Security;
• Fraud detection;
• Accounting and legal services.

Service providers are generally authorized to use personal information only for agreed service purposes, subject to their contractual and legal obligations.

6.5 Advertising and Social Media Partners

Where permitted, we may disclose or make available certain identifiers and activity data to advertising or social media partners to:

• Measure campaigns;
• Display advertisements;
• Build audiences;
• Understand customer interests.

Your choices may be managed through cookie settings, advertising settings, or the relevant third-party platform.

6.6 Legal Authorities

We may disclose personal information where reasonably necessary to:

• Comply with a law or court order;
• Respond to a regulatory request;
• Protect legal rights;
• Prevent fraud or crime;
• Protect the safety of customers or others;
• Enforce our agreements.

6.7 Business Transfers

If our business is reorganized, merged, acquired, financed, or sold, personal information may be transferred as part of the relevant transaction, subject to applicable law.

7. Cookies and Similar Technologies

We and our service providers may use:

• Cookies;
• Pixels;
• Tags;
• Software development kits;
• Local storage;
• Similar tracking technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember shopping-cart contents;
• Save preferences;
• Enable account and checkout functions;
• Measure website traffic;
• Analyze customer behavior;
• Prevent fraud;
• Support advertising and marketing.

7.1 Types of Cookies

We may use:

Strictly Necessary Cookies
Required for essential functions such as checkout, security, account login, and shopping-cart operation.

Functional Cookies
Used to remember settings, preferences, language, and location choices.

Analytics Cookies
Used to understand how visitors use the website and to improve performance.

Advertising Cookies
Used to measure advertising, understand interests, and show relevant advertisements.

7.2 Cookie Choices

Depending on your location, you may be able to manage non-essential cookies through our cookie banner or privacy settings.

You may also block or delete cookies through your browser. However, disabling certain cookies may affect website functionality.

Shopify provides customer privacy controls that merchants can configure to support cookie and consent requirements in relevant jurisdictions.

8. Direct Marketing

Where permitted by law, we may use your name, contact information, transaction history, and product interests to send marketing communications.

We will obtain consent where required.

You may unsubscribe by:

• Clicking the unsubscribe link in an email;
• Following the opt-out instructions in a message;
• Contacting us directly.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages, such as order confirmations, delivery notices, security alerts, or responses to customer-service inquiries.

9. International Data Transfers

Our website serves customers in multiple countries, and our company, Shopify, payment providers, logistics providers, and other service providers may process information outside your country or region.

As a result, personal information may be transferred to countries that have different privacy laws.

Where required, we will use reasonable and legally recognized safeguards for international transfers, which may include:

• Contractual protections;
• Consent;
• Transfer assessments;
• Approved transfer mechanisms;
• Other safeguards permitted by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions;
• Providing customer service;
• Maintaining business and accounting records;
• Preventing fraud;
• Resolving disputes;
• Enforcing agreements;
• Complying with legal obligations.

Retention periods may vary according to the type of information, legal requirements, contractual obligations, and operational needs.

Hong Kong privacy guidance emphasizes that personal data should not be retained longer than necessary for the purpose for which it is used.

When information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to legal and technical limitations.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

These measures may include:

• Access controls;
• Password protection;
• Encryption in transit;
• Secure payment processing;
• System monitoring;
• Restricted staff access;
• Service-provider security requirements.

No online transmission or storage system is completely secure. We cannot guarantee absolute security.

You should use a strong password, protect your account credentials, and notify us promptly if you suspect unauthorized account activity.

12. Personal Data Breaches

If we become aware of a personal data breach, we may:

• Investigate the incident;
• Take steps to contain it;
• Work with affected service providers;
• Notify regulators where legally required;
• Notify affected individuals where legally required;
• Take steps to reduce further risk.

13. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request restriction of processing;
• Object to certain processing;
• Withdraw consent;
• Request a copy or transfer of certain information;
• Opt out of direct marketing;
• Opt out of certain targeted advertising;
• Submit a complaint to a privacy regulator.

These rights may be subject to legal exceptions, identity verification, and record-retention requirements.

Hong Kong privacy guidance recognizes rights to request access to and correction of personal data.

14. Exercising Your Rights

To submit a privacy request, contact:

official@brand-pethealer.com

Please include:

• Your full name;
• Email address or telephone number;
• Order number, where relevant;
• The nature of your request;
• The country or region where you live.

We may request additional information to verify your identity and protect your information from unauthorized disclosure.

We will respond within the period required by applicable law.

In some circumstances, we may refuse or limit a request where permitted by law, including where:

• Identity cannot be verified;
• The request affects another person’s rights;
• Information must be retained by law;
• The request is manifestly unfounded or excessive;
• A legal exception applies.

15. Children’s Privacy

This website is not intended for use by children who are not legally permitted to enter into online transactions.

We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has submitted personal information without appropriate consent, contact us so that we can investigate and take reasonable action.

16. Sensitive Personal Information

Please do not provide sensitive personal information unless it is necessary and specifically requested.

Sensitive information may include:

• Government identification numbers;
• Medical information;
• Biometric information;
• Financial account credentials;
• Precise location;
• Information about race, religion, or political opinions;
• Other information classified as sensitive under applicable law.

Payment information should be entered only through the authorized checkout and payment interfaces.

17. Public Content

Reviews, comments, photographs, videos, or other content that you choose to publish may be visible to other website users.

Do not include personal information that you do not want to make public.

We are not responsible for how other users may use information that you voluntarily publish publicly, subject to applicable law.

18. Third-Party Websites and Services

Our website may contain links to external websites or integrate third-party services.

We do not control the privacy or security practices of third parties.

Before providing personal information to an external website or service, you should review its privacy policy and terms.

19. Social Media

If you interact with us through social media, the platform may collect and process information under its own policies.

Information shared publicly on social media may be visible to other users.

We may receive information from social media platforms when you:

• Follow our accounts;
• Send us messages;
• Comment on posts;
• Participate in promotions;
• Click an advertisement;
• Use a social login feature.

20. Automated Decision-Making and Fraud Detection

We or our service providers may use automated tools to identify potentially fraudulent, unauthorized, or high-risk transactions.

These tools may consider factors such as:

• Device information;
• Internet Protocol address;
• Order value;
• Payment behavior;
• Delivery information;
• Previous transaction activity;
• Risk signals supplied by payment providers.

An order may be held, reviewed, refused, or cancelled where fraud or unauthorized activity is reasonably suspected.

Where applicable law provides rights regarding significant automated decisions, you may contact us for further information.

21. Do Not Track Signals

Some browsers provide “Do Not Track” signals.

Because there is not always a consistent industry standard for responding to these signals, our website may not respond to every Do Not Track request.

You may manage cookies and advertising preferences through the available privacy settings and third-party opt-out tools.

22. Regional Privacy Information

22.1 Hong Kong

As a Hong Kong company, we seek to handle personal information consistently with applicable requirements under Hong Kong’s Personal Data (Privacy) Ordinance.

The Ordinance is Hong Kong’s comprehensive personal data protection law.

22.2 Customers in Other Countries

Customers may have additional rights under the laws of their country or region.

Where mandatory local privacy laws apply, we will process personal information in accordance with those requirements.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations;
• Website functions;
• Service providers;
• Data-processing practices;
• Legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website or by other appropriate means.

24. Contact Us

For questions, complaints, access requests, correction requests, deletion requests, or other privacy matters, contact:

PETHEALER GLOBAL TRADING (HK) LIMITED

Email: official@brand-pethealer.com
Customer Support Email: pethealer781@gmail.com
Telephone: +86 19037118136

Registered Address:

RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Business Hours:

Monday to Friday
9:00 a.m. to 6:00 p.m.
GMT+8