Privacy Policy

Privacy Policy

Effective Date: February 2, 2026
Applies To: Individuals and business contacts who communicate, cooperate, transact, or coordinate with pethealer and PETHEALER GLOBAL TRADING (HK) LIMITED (“we,” “us,” “our”).

1) Information We Collect

We collect only the minimum information necessary for communication and cooperation, which may include:

  • Identity & Contact Details: name, title, company name, WeChat/phone number/email address, etc.;

  • Cooperation & Communication Details: quotations, requirements, cooperation/production details, and relevant communication records;

  • Delivery & Fulfillment Details: recipient name, shipping address, logistics/tracking details, and after-sales communication (if applicable);

  • Billing & Settlement Details: invoicing details, payment records, reconciliation information (if applicable).

We do not request sensitive information that is unrelated to the cooperation or fulfillment process.

2) How We Use Your Information (Purposes)

We use your information only for the following purposes:

  • contacting you and coordinating cooperation, requirements confirmation, and quotations;

  • processing samples/orders, arranging shipment, tracking logistics, and providing after-sales support;

  • contract management, reconciliation, invoicing, and necessary compliance requirements (if applicable);

  • maintaining essential coordination records to improve efficiency and avoid repeated confirmations.

We do not use your information for unrelated marketing harassment, and we do not sell, rent, or trade your information.

3) Sharing and Disclosure

We follow a data minimization and need-to-know principle:

  • Internal Sharing: only with team members who must access the information to complete coordination and fulfillment (e.g., procurement, operations, customer support, logistics, finance), with access controls in place;

  • External Sharing: only when necessary with service providers (e.g., shipping/logistics carriers, payment/settlement partners, technical or translation services), and only the minimum information required to provide the service;

  • Legal Requirements: if required by law, court order, or regulatory authority, we may disclose information within a reasonable and lawful scope.

4) Data Retention

  • We retain information only for as long as necessary to fulfill the purposes described above;

  • After cooperation ends, we retain data as needed for business operations and compliance, then delete or anonymize it when appropriate;

  • If you request deletion or to stop using certain information, we will handle the request as soon as possible, provided it does not conflict with legal or contractual obligations.

5) Data Security

We take reasonable administrative and technical measures to protect your information, including:

  • access control and limited authorization;

  • reducing unnecessary forwarding/sharing;

  • organized and classified handling of important materials to reduce risks of leakage, misuse, or unauthorized access.

6) Your Rights

You may request to:

  • confirm whether we hold your information and obtain a copy where appropriate;

  • correct inaccurate or outdated information;

  • request deletion or cessation of use, where not prohibited by legal or contractual obligations;

  • set restrictions or preferences (e.g., “contact via email only,” “do not share with third parties”).

7) Contact Us

If you have any questions or requests regarding this Privacy Policy or your information, please contact:

Contact Person: Nie Ming
Email: pethealer781@gmail.com
Phone: 19069630755
Company: PETHEALER GLOBAL TRADING (HK) LIMITED
Brand: pethealer
Address:
RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA 14 SCIENCE
MUSEUM RD TSIM SHA TSUI
HONG KONG